FAQs

How can I help my athlete get the most out of KEEN?
Make sure your athlete arrives on time and is wearing comfortable play clothes. Introduce yourself to his or her coaches and let them know how your athlete is feeling that day. When you pick up your athlete, thank the coaches and find out how the session went.

What should I do if my athlete will be absent?
Call our KEEN Hotline at 301/770-3200 or email keengrdc.ABSENT@gmail.com. It’s important for us to know if your athlete will be absent, so we can coordinate our volunteer assignments. Please call us, even if your call is at the very beginning of the session! For more information, see our Attendance Policy.

What emergency contact information do I need to provide?
It’s vital that we be able to get in touch with you or someone you trust in case of emergency. We also need information on the medication your child is currently taking,
in the unlikely event your child needs medical care that involves and EMT. Please make sure that our Emergency Contact Form with your athlete’s information is up-to-date.

How will I know if KEEN is canceled because of inclement weather on the day of the session?
If a KEEN session is canceled due to inclement weather, it will be posted on the website and Facebook. KEEN follows the public school closing policy of the governing jurisdiction - If public schools are closed in an area where KEEN operates programs, KEEN programs in that area will be cancelled.

How can I become more involved in KEEN?
Parent involvement is a critical component of KEEN. We need parent input for our Newsletter, and welcome ideas for parent information sharing and support. We also welcome parent input for program development, etc. For more information, call 301/770-3200 or email info@keengreaterdc.org.